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Reliable support, without tracking hours.
NMC - On Call provides ongoing technical and administrative support for organizations that need consistent help without managing hourly invoices or negotiating scope every month. Requests can be submitted at any time, with a response within 24 hours for most routine needs.
This service is designed for the work that never quite fits into a project: updates, fixes, questions, maintenance, and ongoing tasks that keep systems and operations moving. Support is thoughtful, consistent, and predictable - so small issues don’t turn into big problems. Support is provided continuously throughout the month, with work prioritized and handled in a steady, sustainable way.
Unlimited support requests
24/7 access for submissions
24-hour turnaround for most routine requests
Predictable, relationship-based support
no hourly billing, no retainer math
Most organizations use the equivalent of 10–20 hours of support per month, spread across many small requests. This model works best for teams with regular, ongoing needs rather than large one-time projects.
Large or multi-day projects are scoped separately, but the vast majority of day-to-day work fits comfortably within On Call support.
Notary services are available upon request and offered at a discounted rate for active clients.
Reliable support, without tracking hours.
NMC - On Call provides ongoing technical and administrative support for organizations that need consistent help without managing hourly invoices or negotiating scope every month. Requests can be submitted at any time, with a response within 24 hours for most routine needs.
This service is designed for the work that never quite fits into a project: updates, fixes, questions, maintenance, and ongoing tasks that keep systems and operations moving. Support is thoughtful, consistent, and predictable - so small issues don’t turn into big problems. Support is provided continuously throughout the month, with work prioritized and handled in a steady, sustainable way.
Unlimited support requests
24/7 access for submissions
24-hour turnaround for most routine requests
Predictable, relationship-based support
no hourly billing, no retainer math
Most organizations use the equivalent of 10–20 hours of support per month, spread across many small requests. This model works best for teams with regular, ongoing needs rather than large one-time projects.
Large or multi-day projects are scoped separately, but the vast majority of day-to-day work fits comfortably within On Call support.
Notary services are available upon request and offered at a discounted rate for active clients.